1. COLLECTION POLICY
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
2.1. How does OJ CO collect your personal information?
If you choose to share any personal information with us, we may store it and use it for internal research and other marketing purposes, including e-mailing you with special promotions and other items of interest. If the information is sent as part of a website evaluation, we may also use the information to contact you about your comments. If you opt-in for our newsletter during registration, we will use your email address to send you newsletters with updates and news about us. You may opt out from our email list at any time by clicking on the unsubscribe link on the bottom of the newsletter.
On our Site, we use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. When you visit the Site, a cookie will be stored on your computer. Generally, cookies work by assigning to your computer a unique number that has no meaning other than for the Site. Our cookies do not contain any personally identifiable information. Most web browsers automatically accept cookies, but you can change your browser setting to prevent it from doing so. Not accepting cookies may make certain features of the Site unavailable to you.
Like most standard web site servers the Site uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the Site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may use Google Analytics as a method of tracking site statistics and user behaviour on the Site.
By visiting the Site, you consent to us in using the data in the log files to administer the Site and to assist in diagnosing problems with our server.
2.2. What is your personal information used for?
Information about you and your use of the Site may be aggregated with other information collected on the Site or otherwise used in ways that do not personally identify you or constitute personally identifiable information. This type of aggregated or statistical information may be used by us to improve the quality of the Site or for other purposes that we may deem appropriate.
We may anonymise and aggregate the data we collect across our customers and may share this aggregated data with our affiliates, business partners, and users. The aggregated data does not identify you personally. We may also disclose aggregated user statistics in order to describe us to current and prospective business partners and to third parties for other lawful purposes. Examples of anonymised and aggregate data may include the types of purchases and the average purchase values of our customers.
We may use a credit card processing company to process your credit card information as required for your order and to ensure that your transaction is secure. This processing company does not retain, share, store or use your personally identifiable information for any other purposes.
2.3. What information does OJ CO collect?
When using the Site, you may provide us with and we may collect the following types of data (“Personal Data”):
(b) mailing or street address;
(c) email address;
(d) telephone number and other contact details;
(e) age or date of birth;
(f) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
(g) details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(h) any additional information relating to you that you provide to us directly through our Site or indirectly through your use of our Site or online presence or through other websites or accounts from which you permit us to collect information;
(i) information you provide to us through customer surveys; or
(j) any other personal information that may be required in order to facilitate your dealings with us.
By choosing to access our Site, you consent to us collecting your Personal Data. If you are located outside of Australia, you consent to us transferring the data back to Australia, where we and our service providers are located.
2.3.1. Job applicants
2.4. Why does OJ CO collect, use and disclose your information?
We may collect, hold, use and disclose your personal information for the following purposes:
(a) to enable you to access and use our Site;
(b) to operate, protect, improve and optimise our Site, our business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
(c) to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
(d) to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
(e) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
(f) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
(g) to consider your employment application.
(h) to ship product that you have purchased to your nominated address
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
2.5. Who has access to the information OJ CO collects?
Our team at OJ CO needs access to your information so that we can provide services to you and help you if you contact us for support.
(a) our employees and related bodies corporate;
(b) third party suppliers and service providers (including providers for the operation of our Site and/or our business or in connection with providing our products and services to you);
(c) professional advisers, dealers and agents;
(d) payment systems operators (e.g. merchants receiving card payments);
(e) our existing or potential agents, business partners or partners;
(f) our sponsors or promoters of any competition that we conduct via our services;
(g) anyone to whom our assets or businesses (or any part of them) are transferred;
(h) specific third parties authorised by you to receive information held by us; and/or
(i) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We do not share personal information with companies, organisations and individuals outside of OJ CO unless:
(a) we have your consent;
(b) we determine that it is required to do so by law, such as in response to a court order or subpoena;
(c) we find that you are in breach of its terms and conditions or any of its policies or usage guidelines for specific products or services;
(d) it is necessary in our opinion to do so to prevent, investigate, detect or prosecute criminal offenses or attacks on the technical integrity of the Site or our network;
(e) it is necessary in our opinion to do so to protect the rights, property, or safety of us or our employees, the users of our Site, or the public; or
(f) it is necessary to fulfil your product or service order.
By using our Site, you consent to us in sharing your information with the parties described above.
2.6. Is my personal information safe?
We are committed to handling your personal information with respect and care. We may hold your personal information in either electronic or hard copy format. At OJ CO, we take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We may use a number of physical, administrative, personnel and technical measures to protect your personal information.
Our Site is secured using a 2048bit SSL certificate that helps provide secure channels for all information that are gathered, stored or displayed through the Site. Our checkout process is fully secured and protected by this SSL certificate. However, regardless of the security precautions taken, no physical, internet or other electronic transmission or storage of data can be fully secure or error free. You should understand this when choosing to use any product or service that includes the physical or electronic storage or transmission of your data.
2.7. Can I delete my personal information?
Your personal information may be stored on our servers or the servers of our service providers. You can choose to permanently delete your information at any writing to us at [email protected] requesting that your account be permanently deleted.
We will delete your account and personal information within a reasonable time after we receive your request, however your data may remain in our backup data for a period of time after it is deleted from our servers.
2.8. Accessing or correcting your personal information
You can access the personal information we hold about you by accessing your registered account (if any) on our Site or by contacting us at [email protected]. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
2.9. External links
2.11. What if I have additional questions?
2.12. Making a complaint